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Provide a map of the cross functional networks of Qantas. Include the interrelationships between levels, department and external interactions.

Provide a map of the cross functional networks of Qantas. Include the interrelationships between levels, department and external interactions.

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Qantas, the Australian airlines have rewritten their tag line as "Using Lean Transformation to create a strong foundation for growth" Today, Qantas, has achieved a leadership position and has gained a very strong reputation for

  • excellence in safety.
  • Operational reliability.
  • Engineering and
  • customer service.

To increase the speed of responding to the market needs, the company has tied up with Thoughtwork, an external agency with the objective of co-creating :-

  • New principles.
  • Frameworks
  • Business processes to deliver improved outcomes to internal and external customers.

In this approach the key driving focus areas would be :-

  • Cross-company collaboration
  • Portfolio Management
  • Adaptive Funding
  • Develop Leadership by training and coaching.
  • Deliver capabilities development.
  • Introduce Low maintenance visual systems to increase visibility and help management to deliver faster decisions.
  • Few more initiatives were introduced to improve the work process and ensure right level of governance as :-
  • Cross- functional teams.
  • introduced Product- focus strategy.
  • Establish a Lean Project Management office (PMO)
  • Embedded practitioners, trainers, coaches to support and enhance team learning.
  • Establish better communication between business and IT department.
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