Question

You are a newly hired MPH at a state public health agency. Your supervisor is very excited to have a young professional with an MPH on staff. As a younger person you are also thought of as belonging to the generation of “digital natives” who have been using technology all of their lives. You have just settled into your office when your supervisor approaches you with your first assignment; informing you that she is receiving complaints from local health departments across the state. Your supervisor has received many conflicting opinions about what the problem with this system may actually be and tells you that your first project is “to find out what the problem is and fix it.” What are your next steps?

Answer 1

Some of the next steps which had to be initiated are

• Identifying and categorizing the problems ,this enables to segregate the problems and finding a solution
• Prioritize the problems after identifying it,this helps to solve the problems from the root from less important to more important one and preventing it in future
• Training the staff in regards the new system because lack of technical knowledge can be a root cause for problems to be raised
• Regular and periodic meeting to clarify the doubts of others
• Convey the messages in form of texts,mails etc., so that it can be faster in reaching and also in getting the feedback
• Report to the supervisor finally after making a systematic planning