Write a report describing a single healthcare encounter using the customer-supplier relationship. You may choose a healt...
Write a report describing a single healthcare encounter using the customer-supplier relationship.
You may choose a healthcare encounter of your own or that of a relative or friend.
The encounter may be with any healthcare provider (physician, nurse, hospital, nursing home, EMT (emergency medical technician), pharmacist, radiology provider, physical therapist, home health agency, etc.).
Requirements
provide the view of the customer,
the Moments of Truth (minimum of 5) identify if each was a positive or a negative event
the opportunities for improvement.
Homework Answers
1. Early supplier involvement
2. Quality initiative
3. Mutual trust
4. Profitability
5. Schedule sharing
6. Online assessment
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Write a report describing a single healthcare encounter using the customer-supplier relationship. You may choose a healt...
Write a 2-3 page report describing a single health-care encounter using the customer-supplier relationship.. You may cho...
Write a 2-3 page report describing a single health-care encounter using the customer-supplier relationship.. You may chose a health care encounter of your own or that of a relative or friend. The encounter may be with any type of health care provider (physician, nurse, hospital, nursing home, EMT (emergency medical technician), pharmacist, radiology provider, physical therapist, home health agency, etc.). The paper will provide the view of the customer, the Moments of Truth, and the opportunities for improvement.
How could one improve the questions asked in the survey by the Agency for Healthcare Research...
How could one improve the questions asked in the survey by the Agency for Healthcare Research and Quality (AHRQ) on Patient Safety Culture from 2004? SECTION A: Your Work Area/Unit In this survey, think of your “unit” as the work area, department, or clinical area of the hospital where you spend most of your work time or provide most of your clinical services. What is your primary work area or unit in this hospital? Select ONE answer. a. Many...
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Using the book, write another paragraph or two: write 170 words: Q: Compare the assumptions of...
Using the book, write another paragraph or two: write 170
words:
Q: Compare the assumptions of physician-centered and
collaborative communication. How is the caregiver’s role different
in each model? How is the patient’s role different?
Answer: Physical-centered communication involves the specialists
taking control of the conversation. They decide on the topics of
discussion and when to end the process. The patient responds to the
issues raised by the caregiver and acts accordingly. On the other
hand, Collaborative communication involves a...
Using the book, write another paragraph or two: write 170
words:
Q: Compare the assumptions of physician-centered and
collaborative communication. How is the caregiver’s role different
in each model? How is the patient’s role different?
Answer: Physical-centered communication involves the specialists
taking control of the conversation. They decide on the topics of
discussion and when to end the process. The patient responds to the
issues raised by the caregiver and acts accordingly. On the other
hand, Collaborative communication involves a...
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