13.38
At 90% service level, the value of Z = 1.28
Safety stock = Z*SD*LT^.5 = 1.28*4*12^.5
Safety stock = 17.74 units or 18 gallons
Reorder point (without safety stock) = D*LT = 20*12 = 240 gallons
Reorder point with safety stock = 240+17.74
Reorder point with safety stock = 257.74 or 258 gallons
-----
When service level is 95%
Then, value of Z = 1.645
New level of safety stock = Z*SD*LT^.5 = 1.645*4*12^.5
New level of safety stock = 22.79 gallons
So,
increase in safety stock = 22.79 - 17.74
increase in safety stock = 5.05 gallon or 5 gallon
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