Question

Service Advisor A says the MAP Uniform Inspection & Communication Standards enable shop personnel to show customers documented industry standards that support their recommendations.

Service Advisor B says that the MAP Uniform Inspection & Communication Standards help increase a customer's trust in the Repair industry by giving her/him a similar experience from one participating MAP shop to another.

Which Service Advisor is correct?

Select your answer and click "Submit."

• Service Advisor A only
• Service Advisor B only
• Both A and B
• Neither A nor B

Answer 1

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