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Does co-browsing have positive effects on the customer experience? Co-browsing refers to the ability to have a contact center agent and customer jointly navigate an online document or mobile application on a real-time basis through the web. A study of businesses indicates that 83 of 132 co-browsing organizations use skills-based routing to match the caller with the right agent, whereas 86 of 173 non-co-browsing organizations Complete parts (a) and (b) below use skills-based routing to match the caller with the right agent an OE.Ho H , ec Determine the value of the test statistic. ZSTAT= 2.29 (Type or a decimal. Round to two decimal places an integer as needed.) Determine the critical value(s) for this test of hypothesis. The critical value(s) is (are) (Type integers or decimals. Round to two decimal places as needed. Use a comma to separate answers as needed.) bv e Enter your answer in the answer box and then click Check Answer. 10.2.20-T Question Help e Nine experts rated two brands of coffee in a taste-testing experiment. A rating on a 7-point scale (1 = extremely unpleasing, 7- extremely pleasing) is given for each of four characteristics: taste, aroma, richness, and acidity. The accompanying data table contains the ratings accumulated over all four characteristics. Complete parts (a) through (d) below. Click the icon to view the data table alue 6 a. At the 0.05 level of significance, is there evidence of a difference in the mean ratings between the two brands? 26 Let u, be the mean rating for brand A and u2 be the mean rating for brand B. Determine the null and alternative hypotheses for this test. 26 27 OB. H Hs0 (where up H112) H Hp0 OA. Ho: Hp #0 (where pp 1P2) H P0 Ho: Hp20 (where Hp 1-2) 24 22 D H H 0 (where Hp 1-P2) O C 24 () More Enter your answer in the answer box and then click Check Answer. Final Check Clear All parts remaining 4-1

Answer 1

Problem 1 skills true proportion that co based routing to match the caller with the right agent true proportion that non co based routing to match the caller with the right agent H T T2 83/132 0.6288, 286/173 0.4971, t (83 86 )/ (132 173) 0.5541 Let T1 browsing organisations use browsing organisations use skills т? Ho T1 T2 US Zstat 2.29 (1 ) + 132 173 Critical values Zo.05 1.64 Problem 2 Option D Ho D0 Hi: iр 20.