Quality should be viewed from the perspective of the:
| a. | marketing manager. |
| b. | chief financial officer. |
| c. | stockholders. |
| d | consumer. |
Answer :(d) consumer
Explanation :Customers are the end users of products or service. A product or service should meet the needs of the customers regardless of the product requirements. The customer’s perspective, quality has the following characteristics::1)Receiving the right product 2)Being satisfied that their needs have been meet 3)Meeting their expectations 4)Being treated with integrity, courtesy and respect.
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Quality should be viewed from the perspective of the: a. marketing manager. b. chief financial officer....
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