Question

ANGIC Insurance Company begins processing casualty claims when the claims department receives a notice of loss from a claimant. The claims department prepares and sends the claimant four copies of a proof-of-loss form on which the claimant must detail the cause, amount, and other aspects of the loss. The claims department also initiates a record of the claim, which is sent with the notice of loss to the data processing department, where it filed by claim number. The claimant must fill out the proof-of-loss forms with an adjuster's assistance. The adjuster must concur with the claimant on the estimated amount of loss. The claimant and adjuster each keep one copy of the proof-of-loss form The adjustor files his copy numerically. The adjustor sends the first two copies to the claims department. Separately, the adjuster submits a report to the claims department, confirming the estimates on the claimant's pro of-of-loss form The claims department authorizes a payment to the claimant, forwards a copy of the proof-of-loss form to data processing, and files the original proof-of-loss form and the adjuster's report alphabetically. The data processing nt prepares payment checks and mails them to the customers, files the proof-of-loss form with the claim record, and prepares a list of cash disbursements, which it transmits to the accounting department, where it is reviewed Required a. Prepare a document flowchart to reflect how ANGIC Insurance Company processes its casualty claims. b. Prepare a BPD to reflect how ANGIC Insurance Company processes its casualty claims

Answer 1

Emplovee Activities Performed From Claimant Receive notice of loss Prepare proof of loss form, send to Initiate record of claim Data Processing Prepare& disburse payment check Receive Receivenotice of loss & record of claim Prepare cash disburse- ments list proof-of loss Help claimant complete proof of-loss, agree on loss amount Prepare adjuster report Claims Receive proof of-loss, adjustor report payment to claimant Review cash disbursement list