Question

18. Describe five strategies to use when communicating with patients who have impaired hearing, 19. Describe three strategies to use when communicating with patients who have impaired vision. 20. Describe three strategies to use when communicating with patients who have language barriers. 21. How should a medical assistant start the coaching process?

Answer 1

8) Ans: Hearing Loss:
Face the Person. Always gain the person's attention before starting to speak. ...
Don't Obscure Your Lips or Face. ...
Ensure Good Lighting.18
Reduce Background Noise and Distra
State the Topic Upfront.
Slow Down Slightly and Speak Up a Bit.
Think about Distance.Rephrase, Rather Than Repeat.

19) Communication with vision loss:

- Gain the person's attention by speaking first and/or by a gentle touch on the arm.
Introduce yourself and what you do.
Always talk to the person directly, rather their sighted companion.
In a group conversation, always make it clear who you are and who you are speaking to.
Use verbal responses, avoid nods and head shakes.

20) Communication with language barrier:

- Gain the person's attention by speaking first and/or by a gentle touch on the arm.
Introduce yourself and what you do.
Always talk to the person directly, rather their sighted companion.
In a group conversation, always make it clear who you are and who you are speaking to.
Use verbal responses, avoid nods and head shakes.

21) The AMA STEPS Forward Health Coaching Implementation module uses a four-step process:

Commit to health coaching
Build the health coaching model
Recruit, train and mentor the coaches
Start coaching and track progress.