Question

Considering the bank you currently use, create performance criteria and then rate your bank against the criteria you developed. Make a suggestion for one area of improvement based on your evaluation. Determine the risks that are unique to thrift operations compared to commercial banks. Describe how the thrift should manage each risk identified.

Answer 1

I rate my bank with 7 on 10. The services for the bank are not upto the mark. They can make easy access to the application. They need to make the service windows in the bank more systematic.

For example, everytime we visit the branch, we need to search out for the right window for our services. We need to ask the people over there. Of everything is well explained at source then, our time can be saved and we can complete our work without any hassle without moving here and there for a small work.

The bank also need to update there phone banking services. The application is not as it should be. We cannot extract the bank statement from the application.

This is the issue with the government banks. If the government banks will provide the services as the private banks then people will never move from government banks towards the private bank.

The documents like the cheque book, ATM card should be delivered to the home address as when I have requested for the ATM card then, the customer care executive told me that the ATM card will be delivered at my branch and I have to collect from my branch which again lead me to trouble. All these small servii if made appropriate then, my bank will become 10 on 10 and everyone will move towards that only.