Question

How would I start to solve this problem? Sue's Flowers Revenue Business Process Project Hernandez is the owner and operator of a Sue develop a database system to track her sales, inventory, accounts system is used for large orders that are small flower shop, Sue's Flowers. She has decided to receivable and cash receipts. This arranged in advance. However, she does not have time to do the development herself. Therefore, she has hired you to design and implement the system for her. requirements of her revenue system for processing wedding orders as follows: Whenever a custom er comes in to place an order, a sales clerk enters a Sales Order directly into the computer system. The sales order lists all of the floral inventory items the customer wishes to purchase. The clerk then prints the sales order and gives a copy to the customer. If this is a new customer, before entering the sales document, the clerk must enter the customer's basic information such as name, address, etc. Additionally, credit for new customers must be approved by Sue. In addition to transaction information, Sue tracks history information for each customer, showing all of the flowers purchased by each customer, and quantities of each type. This allows her to target market specials to each customer, and more quickly assess each customer's needs when they come into the shop. This information is updated automatically by the computer system when the goods are delivered to the customer. When Sue completes delivery of the sales order, an accounts receivable clerk records the delivery on a special screen. When delivery entry is completed, Sue prints the invoices and sends them to customers. When customers send in their payments, a sales clerk records the cash receipts ona special input screen. Sue takes the all of the cash receipts for a day and prepares a single deposit slip form and makes the deposit. Sue later enters the deposit information from the paper form into the computer Prepare an ER diagram describing Sue's database. (State any assumptions you believe you have to make in order to develop a complete diagram). Sue would like for you to consider that, eventually, as new stores are opened, she will have store managers in each store that will perform the tasks she now performs. As a result, the sytem should be planned to always store information about the employee associated with transactions, whether that employee enters information, performs a task (such as delivery) or formally authorizes the transaction. Hints o A particular sales order is always delivered and invoiced all at the same time. Deliveries include information for only one Sales Order. A single cash receipt may pay for several deliveries. several different cash receipts. A single delivery may be paid for with o List and describe all of the recording, maintenance and reporting information processes that are described in the narrative. .

Answer 1

After study to complete case, the following improvements are suggested:

The underlined table contaning the process to be follow from receiving customer order to the closer of customer account.

Step	Transaction type	Process
1	Booking of Sales Order	Supported with customer's acknowledgement & necessary approval from Sue. The approval must clearly state with following : 1. Selling Price (Agreed price to be charged to customer against each or any bulk pricing) 2. Payment & Credit Terms 3. Delivery terms 4. Signed agreement with customer 5. Service charges as per service agreement
2	Creation of Customer database	Either at the enquiry stage or once the Order is confirmed the sales team must update the customer information in customer data base. System should assign a customer code, Sales order number, credit limit in days & amount, value of Order.
3	Issue of items/materials from Inventory & recording of transaction in stores	Necessary items must be issued from stores based on the quantity & items approved in sales order. All such issue must be supported with issue slip & same must be updated in stores inventory system. Any return against this issue must be taken as return receipt, and real time updation in system
4	Invoicing	Once the issue is finalized & same is supported with the stores issue slip, Accounts team must raise invoice. Before invoicing necessary price updation must be verified as per sales terms Invoice must be dispatched to customer in hard copy & also through electronic media
5	Collection	If this a cash mode of sales, then the collection must be receipted before invoicing. In case of cash collection, same must be supported by pre-numbered money receipt, signed by customer. Necessary entry must be passed in real time. In case of credit sales, all collections must be supported by pre numbered money receipt. The money receipt must state the mode of collection (Cash/Cheque/Transfer of fund). In case of cheque, the collection entry must be passed based on deposit slip. In case of fund transfer, the entry must be passed with reference of bank transfer unique number. Receipt entry for every transaction must be passed on case to case basis.
6	Monitoring customer balance	In case of cash mode of sales, the customer account balance should be nil. In case of credit sales, the customer account should be reconciled & a note of confirmation should be acknowledged from customer

Process note for Stores Operation :