Question

Case Study

“ Why can’t admitting remember to change these patients to pre-admit so that we can see the information from the emergency room in their electronic record and view their current medication?” the scribe complained to the cath leb nurse. “ I will never understand why it is so difficult to get cath lab patients transferred from an ED patient to pre-admit.” The scribe stops trying to record patient information in the electronic health record and calls the admitting department. The scribe is so frustrated because admitting has not updated the patient type listed in the electronic health record. This patient was seen a few minutes ago in the ED for an acute myocardial infarction. The patient had come into Western States Hospital with a chest pain. An EKG was ordered for the patient and the EKG showed that the patient had a STEMI. Once this diagnosis was made, the patient was emergently transferred to the cath lab. Although the electronic health record used by the facility has many features that allow care providers to access necessary patient information, the system has a few issues. The issue that caused the most headaches in the cath lab was the fact that the cath lab personnel could not view important patient information or chart new information until the admitting department changed the patient type from ED to pre-admit. Although there was a way to override the system to view the necessary information, this process was also concerning. Charting within the system was not possible even with the override, and there had been some instances where the latest information from the ED was not in the system if the system had been overridden. Time frames were also problematic. Quality measures and reporting requirements necessitate accurate times. “ Door-to-balloon times” are an important reporting measure. Without the ability to chart in real time, the time of arrival to the cath lab and the time the vessel was opened are not accurately reflected in the system. As Western States Hospital collects data to determine how long it takes cath lab staff to open a vessel once the patient is in the cath lab, the report is showing that it happens very quickly, it almost seems like the average time is unrealistic.

The procedure in the cath lab is that a scribe or technician is responsible for developing everything that happens during the encounter. Without the ability to document directly into the electronic health record, the scribe or technician sends precious time contacting admitting and documenting the encounter on paper. This information must then be transferred into the electronic health record or “back charted.”

At Western States Hospital the scribe calls the admitting clerk and states, “ The patient from ED room 5 is here in the cath lab and patient type is still set at ED. You do realize that I cannot do my job when you do not do yours, right? Why can’t you admitting clerks figure out how to get these patient types changed faster and do your job so that I can do mine?” The admitting clerk responds, “ I have been busy taking care of other patients and didn’t realize this was your patient that was taken to the cath lab. I do have other patients to take care of besides the one that you have in the cath lab. Just override the system so that you can view the information until I get the type changed,” to which the scribe states, “ Truly you don’t understand the ramifications of what your job entails and the problems this can cause the patient. Just make the change. Now!” The patient type is changed and the technician is now trying to document what has happened to this patient in the cath lab from memory.

Case Study Questions

1. In your opinion, is there an opportunity for improvement in this system? Why or why not?

2. If there is room for improvement, is a PI team appropriate in this context?

3. From your knowledge of hospital organizational structure, who should be on the PI team? What departments should be represented? What staff positions would you include? What is your rationale for including each individual.?

Answer 1

1)Yes there are opportunity to make an improvement in this area.There should be a proper supervision in the ED before transmission to pre-admit area that whether the patient details had been updated in the system by the nurse or not.If it is very busy an increase in the number of staff can be done to meet this issues and for a smooth performance.

2)Yes a PI team is necessary here who can analyse,identify,direct, and sort the issues in health care sector.

3)The PI should have at least 6 members init like

• Leader: who makes the plan of whole task with a strategy to achieve the desired outcomes
• Facilitator: they act as coach between staff and finds out the chief problems
• Member: they make decision and helps in developing the plan
• Secretary: they record the reports immediately without any delay
• Timekeeper: to outlook and suggest the timing calculation and guide if there is any delay
• Team charters: they are very important to chart the events occurred

This can be incorporated in the health care sector to sort this issues and provide a good quality care.