Question

1. You are asked to review patient satisfaction research and make a presentation to your colleagues. Which of the following best describes the conclusions of research about patient satisfaction?

   		Patients judge caregivers on the following factors (in order of importance): technical skills, good bedside manner, high-tech facilities, clean waiting rooms and exam rooms.
   		Patients more often judge caregivers on how they communicate than on their technical skills.
   		Patients look for the Four C’s: cooperation, consent, coercion, and competence.
   		The keys to patients’ satisfaction with their caregivers are affordable prices, convenience, and visible results.

1 points   

QUESTION 32

1. Which of the following is a good rule of thumb when communicating with people who have disabilities?

   		Avoid sensitive subjects such as sex and death
   		Avoid mentioning the disability, even if you know the person well
   		Do not insist on offering your assistance. If they say no thanks, respect their wishes
   		All of the above

1 points   

QUESTION 33

1. Which of the following best describes the "A Memorable Hospital Experience" case study?

   		The writer will never forget how rude the staff was during a hospital stay years ago
   		The writer was so moved by the care her sister received at St. Jude that she vowed to pursue a career helping patients and their families
   		The writer can still vividly recall her first day on the job as a nurse at a Shriners Hospital for young patients recovering from burns and osteopathic injuries
   		The writer remembers the heroic life-saving measures that saved her from near-certain death after her medical condition was misdiagnosed

1 points   

QUESTION 34

1. Which of the following best describes the use of electronic medical records in the United States?

   		Only about 46% of U.S. physicians utilize them
   		The United States has been a leader in creating and using EMR technology
   		Federal legislation passed in 2009 requires that all physicians use EMRs
   		EMRs are banned in the United States because of privacy concerns

1 points   

QUESTION 35

1. Which of the following is not usually a benefit of mindful health communication techniques used by health care providers?

   		Providers are better able to manage stress
   		Patients report increased satisfaction with their care
   		Patient care encounters are shorter and more efficient
   		Providers feel more empowered and engaged

1 points   

QUESTION 36

1. According to Kathy Charmaz’s stages of identity management during long-term illnesses:

   		People in the supernormal identity stage have accepted the effects of the illness and developed new (even improved) identities for themselves.
   		During the contingent personal identity stage, people admit they cannot do everything they could do before the illness.
   		In the salvaged-self stage, people refuse to admit that the illness affects their identity at all.
   		All of these are true

1 points   

QUESTION 37

1. According to experts cited in your book, the United States could save $100 billion a year by:

   		Requiring that everyone join an HMO
   		Lowering insurance administrative costs
   		Making vaccinations mandatory for preschoolers
   		Abolishing electronic medical records

Answer 1

31. The point which best describes the conclusions of research about patient satisfaction is option d)

The keys to patients’ satisfaction with their caregivers are affordable prices, convenience, and visible results.

32. The good rule of thumb when communicating with people who have disabilities is option d ) all the above

Avoid sensitive subjects such as sex and death

Avoid mentioning the disability, even if you know the person well

Do not insist on offering your assistance. If they say no thanks, respect their wishes.

33. The correct option is b)

The writer was so moved by the care her sister received at St. Jude that she vowed to pursue a career helping patients and their families

34. The correct option is b)

The United States has been a leader in creating and using EMR technology.