Question

Select the most appropriate performance improvement (PI) tool or technique for each scenario below.

1. A HIM performance improvement committee wants to determine the priorities in addressing the project at hand.

2. Administration has requested a chart showing the processes changes that have been achieved from January to June.

3. A revenue cycle PI team wants to illustrate the percent of denials that are a result of a registration error.

4. A PI team wants to display data that will show if there are uncommon variations in the process.

References

Shaw, P.L and D. Carter.2015. Quality and Performance Improvement in Healthcare: A Tool for Programmed Learning, 6^th ed. Chicago.AHIMA.

Answer 1

1 Nominal group technique, is a structured form of brainstorming that allows for rating of ideas generated by group members.

2 Run chart is a line graph that provides a visual method of monitoring trends over time. It can be used to detect outliers as well as identifying improvement opportunities., analyze process and evaluate results.

3 Cause-and-effect, is a diagram for solving complicated problems by helping people consider many factors and the relationship between those factors and it organizes all possible causes into categories. It is used in the planning process and analysis phase.

4 Flow chart graphic representation of the steps in a process. It can be used as a training tool, to identify problem areas in a process, to find areas of improvement, and to compare alternate processes.