Question

CASE STUDY 12-2 Wanda Slawson, a clinical medical assistant at Inner City Health Care, receives a telephone call from Claussen-Mason Laboratories requesting medical information about patient Juanita Hansen. Wanda is told by laboratory personnel that the information is needed to perform the tests scheduled by Dr. King. Wanda is not familiar with this request and asks if she can check the chart and return a call to the laboratory (callback verification procedure). CASE STUDY REVIEW 1. What information will Wanda need from Claussen-Mason Laboratories? 2. What is the purpose of the callback verification procedure?

Answer 1

CASE STUDY 12 - 2

1. wanda needs medical information about patient juanita Hansen, but that information is needed to perform the test schedule by dr.king.

2.call back is a process associated with an internal procedure of communication regarding health information or health care .

• in this process passing information or argument to another person .
• it is also known as called later when the appropriate condition or situation met .
• this process used by medical staff to get or exchange information .
• purpose of call back verification helps to save time of staff
• it should be open and honest
• it always about highest priority
• in this process uses brief descriptions
• this call back verification check the sender
• valid person are not , to check call back
• to provide care with out delay.