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Does the location of customer service employees matter to customers? How do consumers in the United...

Does the location of customer service employees matter to customers? How do consumers in the United States prefer to receive customer service?
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Yes, the location of customer service employees does matter to customers to some extent. Proximity of customer service employees to the customers will ensure that problems of the customers are addressed quickly and on-time and that there is no unwanted or unexpected delay.

Consumers in USA prefer to receive customer service in a manner that is tangible as well as optimal. What this means is that the customer service employee should be able to help the consumers to fix the problem and return to status quo with regards to their use of the product. For this the employees have to be highly knowledgeable of the product, have to show empathy towards the consumers, and should have a strong customer focus.

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