Question

Which body paragraph most skillfully provides details about the adjustment and attempts to regain the customer's confidence? a. Please once again accept our apologies. We hope you were not inconvenienced too much by the malfunctioning gym bag. We want our customers to be happy, which is why we have generous return and exchange policies. Our merchandise satisfies the highest quality standards; unfortunately, sometimes mishaps cannot be avoided. b. We take complaints such as yours very seriously and investigate each and every one 01:51 Skip Submit Answer g 4 11:43 AM - 00 11/3/2010

Answer 1

Answer : b We take complaints such as yours very seriously and investigate each and every one

as

This statement is more positive in compare to first one that is a as it is more convincing and helps in retaining the customer by accepting the complaints and ensuring investigation of the same

Answer 2

The correct answer is: C. As a result of our rigorous Quality Control, deficiencies requiring alterations of Yuma branded items run no more than .03% of our total output