Homework Answers
Cost for a month = $19,750
Total cost for the year = $19,750 * 12 month = $237,000
Total 23,700 customer complaints are expected to be processed during the 2018
So, Cost per customer complaint processed = Total cost for the year / Total expected customer complaints to be processed = $237,000 / 23,700 = $10
| Month | Allocated cost | ||
| January | 1,200 =customer complaints * $10 | $12,000 | |
| February | 1,420 =customer complaints * $10 | $14,200 | |
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