Homework Answers
Monthly payment for customer relations representative = $5,325
Annual payment for customer relations representative = 12 *
Monthly payment for customer relations representative
Annual payment for customer relations representative = 12 *
$5,325
Annual payment for customer relations representative = $63,900
Customer relations representative payment per customer
complaints = Annual payment for customer relations representative /
Number of customer complaints per year
Customer relations representative payment per customer complaints =
$63,900 / 21,300
Customer relations representative payment per customer complaints =
$3.00
January:
Cost of processing customer complaints allocated = Customer
relations representative payment per customer complaints * Number
of customer complaints
Cost of processing customer complaints allocated = $3.00 *
1,180
Cost of processing customer complaints allocated = $3,540
February:
Cost of processing customer complaints allocated = Customer
relations representative payment per customer complaints * Number
of customer complaints
Cost of processing customer complaints allocated = $3.00 *
1,330
Cost of processing customer complaints allocated = $3,990
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