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Which of the following is NOT a role of leadership in quality improvement? a. Creating and...

Which of the following is NOT a role of leadership in quality improvement?

a. Creating and sustaining a personal and organizational focus on the needs of internal and external customers

b. Demonstrates a need to revise the organizational mission, values, goals, and expectations

c. Integrates customer-oriented mission, values, goals, and expectations into all aspects of management

d. Sets the direction for QI by creating a strong patient focus

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Answer #1

Answer: (d)  Sets the direction for QI by creating a strong patient focus.

The leadership role in quality improvement looks after overall values, goals as well as meet the need of internal and external customers.  

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