Question

C. A visual diagram of a sequence of events that result in a particular outcome d. Systematic and continuous actions that lead to measurable improvement in health care services and the health status of targeted population groups 57. Which of the following is NOT a role of leadership in quality improvement? a. Creating and sustaining a personal and organizational focus on the needs of internal and external customers b. Demonstrates a need to revise the organizational mission, values, goals, and expectations c. Integrates customer-oriented mission, values, goals, and expectations into all aspects of management d. Sets the direction for QI by creating a strong patient focus

Answer 1

57. Roles of leadership in quality improvement

the role which is not included is creating and sustaining a personal and organizational focus on the needs of internal and external customers.

a. Personal Qualities

• Self- belief
• Self awareness
• Self- management
• Drive for improvement
• Personal integrity

b. Setting the Direction

• Seizing the future
• Intellectual flexibility
• Broad scanning
• Political / Contextual astuteness
• Drive for results

c. Delivering the service

• Empowering others
• Effective and strategic influencing
• Collaborative working

A good leader should participate the individuals who are present in the planning, management, implementation and evaluation of the particular service rendered to the patient. He also include the patient during these process. Request every staff member of our facility to participate in improvement activities.