Explanation:
A.
OPTION D is correct answer i.e to make changes in corporate culture, so the behaviour is not so common .
The organisations has a corporate culture, where the customers
are not charged any extra amount for paying late ,if there is no
agreement between the customer and the organisation regarding late
payment charges.
so through his lecture Palvo is asking organisations to make
changes in the common corporate culture of the organisation and
start charging customers for late fees.
He is giving his own example ,that he initiated such activities and
was not enquired by any of the regulatory authorities of the
government.
B.
OPTION A. is correct answer.
Therefore when the employees are allowed to give their feedback to the Employees they feel like they belongs to the organisation and they are psychological satisfied and happy with their employer, so the employees do not get easily indulged into the ethical activities.
Hence, option A is correct.
TOr the cerk s benaVIor The clerk was dissatisfied with the employer for not allowing him...