Question

Vancouver manufacturing Ltd, manufactures a variety of high quality electronic components. Data from the last three months are presented below: | July 0.76 August 0.77 September 0.78 60 165 62 0.92% 1.00% 97.0% 0.95% 97.3% Direct materials partial productivity Overtime hours worked Defect rate On time delivery Set up time (average in hours) Number of machine breakdowns Downtime (hours) Number of products returned Throughput time (hours) 97.0% 5.80 5.90 15.85 15.0 115 11.0 10.0 You are the controller for Vancouver manufacturing and you are reviewing the performance over the last 3 months. In addition, the controller notes that the company although it has many detailed performance measures, is considering impiementing a balanced scorecard and asks you to identify the measures you think would be most appropriate to include in the balanced scorecard. Required: Evaluate the performance of the company and prepare a detailed Balanced Scorecard.

Answer 1

Meaning of balance score card: A balance score card is a performance metric used by Organisations used to identify various internal and external issues or matters connected to them. the balanced score card model reinforces good behaviour in an organization by analysing of the following four separate areas there four areas or perspects ectives involver learning hers and finance. and growth, business for processes, customers and Balance score card for surrey manufacturing: A) Financial perspectiv 1. Increase direct materials productivity by avoiding increasin normal or abnormal wastas 2. Manage and reduce cost 3. Optimise channels to maximise revenue B) Internal perspective I. Conduct periodi E maintainence and services of machine in order to eliminate or avoid machine down time altogether. provide ovide ade awate supervision for production process In order to avoid defects to products due to care lessnese or lack of seriousness.

3. provide employeer overtime payments at higher rates than normal payment for any additional work rendered by them. 2) customer perspective 1. Achieving 1004. on time deliveries 2. making wality checks stronger and an achieving zero percent calls sales return's by customers on account of avality issues D) Learning and growth perspective 1. provide proper training to new recruits to avoid defecte in production process. 2. provide periodic training to employees in order to incre are efficiency and make themselves latest technologies orm 3. Reduce machine set up time by training all personnel properly ed with