Question

please read case study and see #2

Mary Beth Samuels is a 50 year old woman became ill while at work and was feeling chilled and experiencing a slight cough. She made an appointment with her primary care physicians and made an appointment for later that afterno arrived her physicians office at 2:00 p.m. After examining her and running tests, Dr. Truvent that she needed to be admitted into the hospital as she had pneumonia. He referred her to Replendent Medical Center, located close to his office. Mary arrived at the hospital at 3:30 p.m., entered the Admitting Department and went to the front desk with papers thatDr:Trvent had given her to her Mary w asked for her name and told to have a seat in the waiting room. When she was called in for the Admitting interview; Tom Piets, the Admitting clerk asked for her name, address and insurance information. He seemed busy and gave her a pack of papers to read and sign; he left the room to take care of another patient at the front desk. Mary, nervous about being admitted, glanced at the papers, signed a general consent form, a release of information and HIPAA closed the folder and waited for Mr. Piets. Mr. Pi returns, opens the folder glances at the forms and says thank you. He keeps a few of the forms, returns the rest to Mary: She is then seen by the Admitting nurse who does her vital signs, reviews the paperwork and calls for transport to escort Mary to her nursingit The Transporter arrives, Bobby, introduces himself to Mary and escorts her to the nursing unit for admission. Head Nurse greets Mary and thanks Bobby. After appropriate processing by the Head Nurse, Mary is shown to her room and settles in. She asks have visitors and the Head Nurse says yes, afier the first 24 hours. Mary, though unhappy, agrees. In the next few hours, the physician arrives, goes to the computer and reviews the case. She asks his name (does not see an LD) and he says he is a Resident in Medicine. He says call me "Res. " He briefly talks with her and she does not see him until the next day By noon on the day following her admission, s notes that her breakfast was late, that the nurse did not respond to the call bell when she pressed it. She decides to call the Patient Advocacy Office to ask for assistance and to voice complaints about h experience at Resplendent Medical Center if she can

Answer 1

Yes she can make complaints regarding their acts. As soon the client reached the unit the head nurse must assess the nurse to care for the client. After performing assessment he immediately give ID band to the client and make client information in the ward computer and add her to current day census. Then the nurse primary duty is to attend to client needs. She not even have checked whether the client have taken food or not. She not respond to the bell. These all the mistakes the nurse have done. Legally it comes under negligence. Hence Mary can proceed action on the nurse.

Also the physician not attended her for a period of a day so what is the need for patient to stay in hospital.

Then the diet comes late. It shows the organisation failure.

These are the problems she faced. The patient advocate can proceed legally. The advocate can address the issues and even can claim compensation from organisation. Because after getting admitted she not get her treatment. Thus she can make issues resolved.