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You are the owner/manager for a small local IT business, employing 5 full- time staff and 2 part-time staff in total.

You are the owner/manager for a small local IT business, employing 5 full- time staff and 2 part-time staff in total.   You have been approached to undertake a large project, involving the installation of 150 new desktops for a new wholesale distribution center in the local area.  As part of the contract you would be expected to provide ongoing hardware and software support in a timely manner.  Based on this introduction, answer questions A, B and C: 


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