You are the owner/manager for a small local IT business, employing 5 fulltime staff and 2 part-time staff in total. You have been approached to undertake a large project, involving the installation of 150 new desktops for a new wholesale distribution centre in the local area. As part of the contract you would be expected to provide ongoing hardware and software support in a timely manner. Based on this introduction, B. Develop a stakeholder communications analysis for this project. Your answer should include all stakeholders you mentioned in question 1. Outline the communication mechanism you use with each individual stakeholder, its frequency, along with a short description of the content of the communication. (4 marks) D. Briefly describe 4 risks that may impact this project and the risk response you might implement. (8 Marks)
This analysis of stakeholders communication with help of a structured table which will include the following:
1. communication content, mechanism, frequency &Stakeholders involved
2. 4 risk & their response
Stakeholder |
Communication Mechanism |
Content (Communication form) |
Frequency |
Client (distribution centre) of your organization |
Resonance communication |
Product specification, contract terms for installation and service, Timeline |
At the beginning and weekly progress and completion |
Employee of your organization (Installation, Procurement & Service) |
Emphatic & situational communication |
Resources, Constraints Product specification, contract terms for installation and service, Timeline |
Weekly once A review |
Suppliers of your organization (desktop & parts) |
Resonance and situational communication |
Product specification, contract terms for installation and service, Timeline |
At the initiation of project, then weekly updates |
Legal and regulatory authorities |
Situational communication |
Meeting the legal and statutory requirements, necessary forms etc |
Once |
Issues |
Response |
Delay in delivery |
Information to be given on timeline before hand if delay is expected |
Product quality |
A resolution or replacement or warranty policy to be communicated |
Parts availability issues |
Time line to be communicated |
Service lead time issues |
Proper communication between service team and client to meet the SLA always |
You are the owner/manager for a small local IT business, employing 5 fulltime staff and 2 part-time staff in total. You have been approached to undertake a large project, involving the installation of...
You are the owner/manager for a small local IT business, employing 5 full- time staff and 2 part-time staff in total. You have been approached to undertake a large project, involving the installation of 150 new desktops for a new wholesale distribution center in the local area. As part of the contract you would be expected to provide ongoing hardware and software support in a timely manner. Based on this introduction, answer questions A, B and C:
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