Question

BSC East State College is a four-year undergraduate institution and its mission is to provide its students with the intellectual and moral preparation that enables them to lead meaningful and satisfying lives. In addition, the Board of Directors of East State College wants the school to be a center for excellence in education and research. The schools' academic programs are divided into two divisions, the Business Division and the Arts and Sciences Division TABLE1 East Coast College's Performance Measures Business rts and Sciences 2005 80% 2006 56% 12.5 $281 2006 2004 61% 15.7 $281 All dollar amounts are in thousands 2005 2004 1. Acceptances to offers 2. Applicants per slot 3. Budget per faculty member 4. Budget per student 5. Emergency calls to campus security 6. Freshman retention rate 7. Mean job offers per stud. 8. Mean refereed publications 9. Mean starting salary 10. National ranking by other colleges 1. National test percentile 12. Placement of students 13. Student per faculty member 14. Teaching evaluations 15. Total books published 76% 7.8 $379 $27.20 $26.00 25.00 40.80 $39.80 40.30 17.94 87% 6.0 59% 12.8 $281 75% 6.2 $379 S379 17.96 86% 21.00 83% 5.8 9.0 $80 26 98 93% 10.34 5.76 20.93 86% 20.90 89% 17.98 81% 2.6 12.0 S50 5.7 $74 26 98 92% 10.31 5.81 -0.3 S68 29 98 89% 10.28 5.85 83 75% 9.28 5.41 11.1 S47 10 83 77% 83 81% 9.33 5.31 5.34

Analyze the East Coast College’s mission, background and performance measures in the provided document "BSC Question". Develop a BSC for the East Coast College based on its mission with answers typed in the response section. The answer format is as follows:

Financial Dimension: Objective - your input; Measure - your input; Target - your input; Initiatives - your input.

Customer Dimension: Objective - your input; Measure - your input; Target - your input; Initiatives - your input.

Internal Business Process Dimension: Objective - your input; Measure - your input; Target - your input; Initiatives - your input.

Learning and Grow Dimension: Objective - your input; Measure - your input; Target - your input; Initiatives - your input.

Only providing one set of objective/measure/target/initiatives for each dimension is sufficient. You can use the measure in the provided document or create your own measures.

Answer 1

BSC- Balance scorecard-

BSC asserts that its relevance should be derived from the corporate strategy. The corporate strategy for East Coast College is to provide its students with the intellectual and moral preparation that enables them to lead a meaningful and satisfying life.

Perspective	Target group	Relevance	Objective	Measure/ Parameter	Target	Initiatives
Financial	Shareholders	To identify few relevant high-level financial measures	to improve the operating income per student*	EBITDA/ student	20% EBITDA/ student in 2 years	Improve operating cost structure
Financial	Shareholders	To identify few relevant high-level financial measures	to improve the net income of the organization	Net income	5% net income in 2 years	Improve non-operating cost of the college
Customer	Students	To identify what is important to the customers and stakeholders	to improve the mean job offer per student	mean job offer/ student	Achieve 10% improvement in mean job offer per student for each division in 3 years	Focus on industry-academics integration and participation of students in live projects from the relevant industry
Customer	Students	To identify what is important to the customers and stakeholders	to improve the mean referred publications by students	mean referred publications/ students	mean referred publications should be 15 for each division	Collaborate with research labs and include research publications in the evaluation aspects of the course
Internal business processes	Process to be excelled at	To identify what are the most important processes that drive values	to improve teaching evaluation score of each division	Teaching evaluation	Achieve 10% improvement in teaching evaluation for each division in 3 years	Include non-academic aspects in the evaluations such as research, collaborations, independent projects etc.
Internal business processes	Process to be excelled at	To identify what are the most important processes that drive values	to improve retention rates	Freshman retention rate	Achieve a 90% retention rate in 3 years	Focus on the lowest 15% students to give need based attention by the faculty and teaching assistants
Learning and Growth	Improvement of teaching and non-teaching staff	To identify the aspects where we need to excel and be market leaders	to improve the national ranking for each division	National Ranking by other colleges	Top 10 rank for Arts & Sciences division and top 20 rank for Business division in next 3 and 5 years respectively	Focus on academic as well as non-academic aspects of evaluation such as library, facilities, inter-college collaboration, industry collaborations etc.
Learning and Growth	Improvement of teaching and non-teaching staff	To identify the aspects where we need to excel and be market leaders	to improve national test percentile of each division	National test percentile	Achieve 10% improvement in national test percentile for each division in 3 years	Focus on core evaluation criterion of national test and focus on top and lowest 10% students to improve their scores

*- this measure is not provided in the table here

Only 1 measure is required. However, I have mentioned 2 each to help understanding