You are the nurse manager of a large urban inner city emergency department. A community leader comes to you and complains that the emergency department staff don not meet the cultural needs of the patient population in the community. The community leader wants something done.
1. how would you begin to identify the needs of the community?
2. how would you bring this attention to the staff
3. what strategies would you use to begin changing the perception of the emergency department by the community?
1. To identify the needs of the community ,I and my emergency team will ensure to assess the cultural needs of the patient coming to emergency department and provide them a culturally appropriate care .
2. I will conduct a meeting with my emergency team that a complaint has been raised against us that we are not working according to the cultural aspects of the patient or we are not giving importance to the cultural rights of the patient which is causing a huge dissatisfaction among the patients about our healthcare services and about the steps to be taken to resolve this issue .
3. The strategies used to change the perception of the emergency department by the community are :-
- assessing the cultural and religious beliefs of the patient
- providing importance to their beliefs
- providing care which is culturally appropriate for them
You are the nurse manager of a large urban inner city emergency department. A community leader...
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