Question

3. It describes two risks that can be faced by a food sales business (supermarket) and what control measures can be established to minimize its effect or prevent it. (6 points)

Answer 1

Risk faced by food sales business:-

(1) Tainted Food:-

It feels like every week there are product or produce recalls due to contaminated products that could make customers sick. It’s important to make sure that the business is protected in the event that one of the products ends up making one of the customers sick.

Measures-

First, to ensure that products coming to your store are safe, ensure that you have detailed supplier agreements in place. This protects your investment and sets out clear standards of what is acceptable quality, and helps protect your interests (and those of your customers) and create documentation in the event of a food security incident at the supplier level.

Although it is rare, food security incidents can sometimes happen when employees purposely adulterate food. Offer comprehensive employee food safety training and encourage employees to report violations of food security immediately.

If your store sells prepared foods and dishes, you have to monitor how the food is made and cooked, with strict quality control measures and standards.

Always make sure that you remove the potentially hazardous product and make sure any customers who purchased it know they can return the item for a refund.

Monitor areas where fresh and prepared foods are easily accessible by customers to ensure no product tampering takes place. If your prepared foods are packaged, consider use of security seals to help indicate freshness and safety to customers.

(2) Hygiene:-

Across all businesses, preparing or processing food one of the most common causes of food contamination is poor personal hygiene practices by staff. Food in supermarkets is also prone to rodents, Flies, cockroaches etc.

Rodents can carry disease-causing pathogens which they can spread to surfaces and food. In addition, they can also host parasites, such as fleas and mites, and introduce those to any environment they inhabit.House flies, drain flies, blow flies, bottle flies, and even fruit flies carry dangerous bacteria and other disease-causing microorganisms.Cockroaches are another group of insects that can spread many types of disease, including Salmonella, Staphylococcus, Listeria, E. coli, and also fungi, viruses, and parasitic worms.

Measures-

Good hygiene practices and building maintenance will help prevent infestations of cockroaches and other insects.Keep the Area Clean and Free of Food/Water Smells.Follow Proper Waste Disposal Practices and thoroughly Clean all Food Preparation Areas.

Control Moisture and Reduce Standing Water, adhere to Rigorous, Recorded Cleaning Schedules and

provide Regular Employee Training.

Procter & Gamble Company

To support and educate children.

 Every large pack of P & G Products purchased by consumers during November 1999 to January 2000 .

 P&G on behalf of consumers contributed the cost of one day’s education of a working child .

 P&G India raised Rs. 1.25 crore for ‘OPEN MINDS’

To donate and make education schools for under privileged ,

 Support from Company’s consumers who participated in the Shiksha movement by buying P&G brands for one quarter of the year Enabling P&G to contribute a part of the sales towards the cause .

POSHAN

• India has 40% of the world’s malnourished children.

• 3 key projects: An Adolescent Girls’ Initiative to educate girls in Mumbai slums on health problems Improve their lives with Anemia prevention through IFA tablets; A Women’s Parenting Network in Chennai to provide information on care during pregnancy; and Day care projects in Jaipur, which focused on increased food intake and micro-nutrients. P & G India raised Rs. 50 lakhs by contributing Re. 1/- from sales of large size packs of Ariel, Whisper, Head & Shoulders and Pantene sold in the months of May, June and July.

CSR activities improve Public Image-

Businesses are aware of the importance of the public, especially their target audience, having a positive perception of them. Of course, their social responsibility, first and foremost, is deliver good value for money and provide high quality products and services, followed by providing good after-sales support, customer service, involvement in advocacies and civic causes, and generally performing acts that demonstrate how the company cares – about their customers, the environment, and the society as a whole. If you notice, companies with good social responsibility policies get more and better media coverage, so that is already one way to advertise their company. Getting good press through doing good works is considered by businesses to be one of the best ways to advertise the company.