Question

Chapter 5 Staffing for Service 193 Cruising Travel Agency we have at the lower levels? I can't for the life of me see why so many stay on at Cruising Travel. Of course, the best ones go somewhere else for more money and faster promotions. But I'm surprised that any of them at all stay. I wonder what they get out of it. And how can we help them to get more out of their jobs?" Mary Ammernen said she didn't know. As a matter of fact, she thight to herself, she wasn't getting all that much out of her own job. Ho-Chien Lee is a manager at a travel agency that spe cializes in cruises. Among his other administrative duties at Cruising Travel Agency, he hires and trains entry-level employees. The typical agency job applicant is fresh out of col- lege, excited about the future of travel, and confident that some of the world's problems can be relieved if hard-working people have a chance to relax on a cruise Most applicants understand that travel-agency jobs are at the entry level. In return for these ideals and this ambi- tion, the agency offers minimal training, little chance for advancement, considerable job security, low pay, and long working hours at night and on weekends. For several years, job applicants have been plentiful. In recent months, the number of applications has dwindled. Lee recently expressed his concern to Mary Ammer- man, sitting at the next desk. "Where are we going to get fresh new employees? How can we keep the good people 1. How would you describe the staffing situation at Cruising Travel Agency? 2. Do you think hospitality-related organizations like this agency make a mistake in hiring college gradu- ates at the entry level?

Answer 1

(A)

So they mainly recruit young college graduate student and they just provide them minimal training for their job thus it all means that staffs are even not getting the skill set that is required for the efficient job and it simply shows that the travel agency is not serious about the future job growth of their employee so definitely people who are joining there initially because of their excitement but eventually when they come to know about that they don't that have any future job growth in this sector it will demotivate them and they start searching for some other job, it will definitely affect their work as well because they are not happy with their job thus it can also somehow affect the consumer as well, so by looking at the current situation of the employee at travel agency I think there is a need to provide the basic training so that at least they can get a job somewhere even outside this cruise if they want, apart from it these training will help them in boosting their self-confidence in workplace. even the staff at the administrative level are not satisfied with their growth and job perspective which shows that the travel agency has not been able to maintain a fair administration policy for their staff and that's why even there is a decrease in the application for new recruitment, it is also because now students are becoming more job oriented rather than just grabbing the opportunity they have.

(B)

I think it's better to recruit college graduate student rather than any other one because these college students are young and they can learn skills required for sustaining in the sector very quickly thus the only thing that has to be done is to look on their future career prospects and it can be taken care by providing them proper training so that they remain motivated regarding their work and about their future.