Question

How does consumer Protection Authority (CPA) bring action ? How is it different than FTC in bringing action?

Answer 1

CPA or the Consumer Protection Authority with their new Act of 2019 has brought in more grounds for the consumers to file complaint or raise disputes. These are resolved by increasing pecuniary jurisdiction by commissions, attaching mediation cells, increasing members of commissions and imposing higher penalties. They have empowered consumers who can not merely raise disputes with the sellers or manufacturers but also the endorsers of such products. The Central Consumer Protection Authority can pass orders to recall products which are defective and consumers can demand refunds for faulty services as well. They can impose penalties and inquire into violations of rights of the consumers along with many other activities. FTC on other hand enforces antitrust laws and protects consumers against predation. They seek to eliminate anti competitive business practices. They are an independent body and after tracking unfair practices they consult their legal partners to solve the issues. But CPA is not dealing with anti trust practices separately. Their aim is to protect the consumer holistically and can take direct action once their commission has completed inquiries.