Question

QUESTION 21 Consumers can easily evaluate shoes, jewelry, and skis before making a purchase so they have properties. On the other hand, consumers can evaluate services such as restaurants, ski instructors, and tanning salons only during or after their purchase, meaning these products have properties. consistent; inconsistent O search; experience inconsistent, consistent O experience; search O gap; encounter QUESTION 22 A person can establish expectations for a service he or she has not yet experienced through word-of-mouth communications, personal needs, past experiences, and promotional activities. Actual experiences, though, are determined by the way the organization delivers its service. the positive reinforcement from friends, family, and peers, after the service was provided repeat encounters with the same service provider. O psychological feelings of well-being. a formal post-purchase evaluation or questionnaire

Answer 1

21. Option B is correct. A search property goods are those goods about which we got to know about its price, qualities, features and compare them with similar other goods. An experience good is a product or service that is difficult to evaluate in advance in areas such as price and quality as it is only to be determined after using it such as Restaurants, travels, saloons, and instructors' advice all of these consists of the experience properties.

22. Option A is correct. An individual can only have the actual experience for a good when he actually uses it and with the service when it would be provided to him by the organization.