Identify 3 different stakeholder groups working in a bank for regular account transactions. List 5 questions...
Identify 3 different stakeholder groups working in a bank for
regular account transactions.
List 5 questions that you would ask each stakeholder when doing
requirement elicitation for Account Opening Process. (You can
google to know about process, but the output should be 15 relevant
questions to ask).
Mention the names of stakeholders and 5 questions for them.
Homework Answers
| S No | Stakeholder Name | Q. no | Questions |
| 1 | Information Desk | 1 | What is the eligibility to open a bank account? |
| 2 | Who are the concerned bank officers for opening a bank account? | ||
| 3 | What would be the rate of interest/bank charges? | ||
| 4 | What is the turnaround time to open a bank account? | ||
| 5 | What are the items a customer would get in account opening kit? | ||
| 2 | KYC Department | 1 | What KYC documents would be required to open an account? |
| 2 | Whether cash is acceptable to open a bank account? | ||
| 3 | Whether any introducer authentication required to open a bank account? | ||
| 4 | What would be the helpline number in case of any query? | ||
| 5 | What is the minimum balance required to open a bank account? | ||
| 3 | Accounts/Audit Department | 1 | What is the procedure of re-submission of documents in case of any information mismatch? |
| 2 | Is there any minimum balance requirement? | ||
| 3 | What happens if the customer tries to withdraw more money than available in his bank account? | ||
| 4 | Is there any bank charges to open a bank account? | ||
| 5 | Is account information accessible online? |
Add Answer to:
Identify 3 different stakeholder groups working in a bank for
regular account transactions.
List 5 questions...
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