Question

describe the role as a medical assistant, you might play in a situation where patients are having with their insurance carriers

Answer 1

A medical assistant has different duties such as greeting patients, answering telephones, scheduling appointments, updating of medical records and filling out insurance forms. Therefore we can see that medical assistants are playing an important intermediate role between patients and physicians.

When patients are with their insurance carriers, it is the duty of medical assistant to aid them in filling out the insurance forms and make the procedure smoother. They have to explain each and every process to the patient and should be able to complete all procedures within time to get the insurance claim for patients. They need to ensure authenticity in every step and should prepare the necessary documentation as soon as possible to complete the insurance claim procedure.