Question

Chapter 11 Telecommunications 93 CASE STUDY REVIEW QUESTIONS I. ARU systems provide several options for callers that identify specific depa can be connected with directly. What kinds of caller options might be Care? rtments or services that callers appropriate for Inner City Urgent 2. What can be done so the patient who has an emergency or who is hearing impaired can speak automati- cally to a live operator 3. How can an ARU help staff members receive their calls more efficientlyi

Answer 1

1.Call routing is the best method because it transfer the phone calls to the direct mobile phone hence it is attented even in the absence in the phone office.As it is the urgent call can give this option along with this can voice recording and delivering options.

2.The live operater can voice record the information given by the individual and send it to the specific department and the return information can be given via the messages hence the individual can acknowledge about his send information.Voice recording and sending option is useful in this case.

3.By the ARU system the staff members are getting the appropriate calls.Only they receive the calls for them.It reduces the mismanagement of calls.Through this only the right calls sent to the right individuals.There is no chance for wrong attenting of calls and also no need for the staffs to explain where to call which number to call.Provide better communication and time efficient to the staffs.