Question

QUESTION 1

1. Which of the following needs to be performed as errors in monitoring and reporting are uncovered?

   		Root-cause analysis
   		Gap analysis
   		Policy change
   		Compliance analysis

QUESTION 2

1. Which of the following must be established in order for employees to feel less compelled to cover up mistakes?

   		Suggestion box
   		No-blame culture
   		Integration of the five health care profession core competencies
   		Progress tracking

QUESTION 3

1. Which of the following is the definition of a “No-blame culture”?

   		Accepting mistakes happen and not worrying about holding people accountable
   		Focusing on solutions when things go worn and not finger-pointing
   		Recognizing that errors occur but making planned efforts to prevent them
   		Never blaming anyone for a mistake or attempting to understand why it happened

QUESTION 4

1. Which of the following must a policy, monitoring, or tracking system not threaten?

   		The staff’s willingness to think for themselves, make mistakes, and learn from them
   		The staff’s accountability
   		The staff’s ability to break the rules
   		The staff’s ability to cover up mistakes

QUESTION 5

1. Which of the following is the meaning of patient-centered care?

   		Treating patients on a case-by-case basis
   		Treating patients the exact same way
   		Treating one patient a day
   		Treating the patient’s disease instead of the symptoms

QUESTION 6

1. Which of the following is a group of health care providers from different backgrounds who work together and bring unique expertise to the group?

   		American Nurses Association
   		American Hospital Association
   		Interprofessional teams
   		Professional groups

QUESTION 7

1. Which of the following is the definition of evidence based practice?

   		Using practices and procedures that one thinks will work
   		Using practices and procedures that one knows will work
   		Using practices and procedures that one has just begun to research
   		Using practices and procedures that one has used before

QUESTION 8

1. Which of the following needs to be determined first when something goes wrong with performance?

   		Let everyone know what happened and not to do it again
   		Figure out what went wrong
   		Look at the metrics, determine the problem, and fix it
   		Put a new metric system in place

QUESTION 9

1. Which of the following is the common cause of a problem that has become a trend?

   		Miscommunication
   		Laziness
   		Unintelligence
   		Lack of care

QUESTION 10

1. Which of the following is one of the five core competencies?

   		Provide outstanding service
   		Provide training
   		Provide patient-oriented care
   		Demonstrate effective bedside manner

Answer 1

1. The correct option is root cause analysis .A systematic approach to understanding the causes of an adverse event and identifying system flaws that can be corrected to prevent the error from happening again.

2. The correct option is No blame culture. The concept that must be established in order for employees to feel less compelled to cover up mistakes is no balme culture in which employees are encouraged to speak openly about problems and mistakes.

3. The correct option is 2). The definition of No blame culture is focusing on solutions when things go wrong and and not finger pointing.

4. The correct option is 2). The policy monitoring or tracking system should not threaten the staffs accountability. Accountability is one of the ethical principles of taking responsibility of their actions.