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Lesson 5 Discussion Question - Enhancing Service Delivery Service delivery provides value-added if you get an...

Lesson 5 Discussion Question - Enhancing Service Delivery

Service delivery provides value-added if you get an edge on the competition. In terms of changing your current organizational culture to enhance service delivery, what would you recommend if you were the Chief Executive Officer of your company related to cultural change that is long overdue? Use concepts from your text to support your Main Post.

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Answer: In the healthcare organization it is necessary to provide better service and treatment to the patients. Due to increased in the diversity of population it is also necessary that there should be cultural competence. To change the organizational culture to enhance service delivery many things need to be adopted.

  • Making staff members as well as healthcare more familiar to the change.
  • Implementation of Advanced technology to reduce the workload.
  • Developing interpersonal relationships among the staffs and healthcare professionals.
  • To provide them better opportunities to perform their work and duties by using various methods.
  • Making the environment of organization cultural friendly.
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