Question

Data collection is an important part of both quantitative and qualitative research. Although the actual approach to gathering information may vary, for either research design, researchers need to plan in advance how the data will be gathered, reported, and stored, and they need to ensure that their methods are both reliable and valid. As nurses review research when considering a new evidence-based practice, it is important to be familiar with sound collection practices in order to ascertain the credibility of the data presented.

Consider the following scenario:

Nurses and other health care professionals are often interested in assessing patient satisfaction with health care services. Imagine that you are a nurse working in a suburban primary care setting that serves 10,000 patients annually. Your organization is very interested in understanding the patient’s point of view to help determine areas of care that can be improved. With this focus in mind, consider how you would create a survey to assess patient satisfaction with the services your organization provides. You may wish to consider variables such as the ease of accessing care, patient wait time, friendliness of the staff, or the likelihood that a patient would recommend your organization to others.

For this Discussion, you generate questions and an overall plan for data collection that would be appropriate for a patient satisfaction survey in relation to the above scenario.

Answer 1

For the above scenario collect the data through survey method is suitable as the population is very high.

Select random numbers in the 10000 population and conduct the survey to know the patient satisfaction in services provided in the community health center.

Use the following questionnaire for conducting survey.

Assessment component	very satisfied	satisfied	neutral	dissatisfied	very dissatisfied
how much you are satisfied with accessibility of care
How much you are satisfied with health care services
Are you satisfied in Rapport maintained by the staff with patients
	Excellent	very good	good	bad	very bad
Friendliness of staff
Response of the staff when you are seeking their help
Services provided by the organization
Would you like to refer this organization to others (yes or no)
Are they making you to wait for long time when you are seeking care(yes or no)