Question

case study "Nicole, an Arkansas resident, calls the office of the obstetrician who delivered her first child 2 years ago. She reports to the receptionist that she is having minor cramping and discomfort and believes she also may be pregnant due to missed period. The receptionist tells Nicole, "not to worry at this stage." She also informs Nicole that her obstetrician is not taking new patients. Later that night Nicole is admitted to the hospital as a result of shock due to blood loss from a ruptured ectopic pregnancy. As a result of the rupture and complications, Nicole required a hysterectomy."

Answer 1

This case study clearly states the negligence of a receptionist and making the patient land up I hysterectomy. People who are in healthcare profession should be always cautious and alert.It is the duty of the receptionist to fix an appointment when the patient complained of cramping pain and discomfort. As the receptionist is not from a medical background she shouldn't have informed Nichole that the condition is normal and pregnancy can be confirmed only by a test.

It is the responsibility of the receptionist to inform to the obstetrician for suggestions and then letting know the patient.