what critical areas must be considered when reviewing dispatch calls for quality control

Question

Question

Answer 1

Answer #1

Review of dispatch calls for quality control consists of the following critical areas:

Dispatching the appropriate units like police, fire or Emergency Medical Service (EMS) in a time frame prescribed or recommended by 911 or other operating standard procedure.
Provide relevant information to the responding units and provide updated information
Promptly answering the radio transmitters when needed
Speaking concisely and clearly
Attentively listening
Responding to the field units in time
Maintaining professional demeanor

Answer 2

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