Question

For many years health care organizations, as well as traditional businesses, have often struggled in frustration that high scores in satisfaction do not necessarily lead to higher levels of profitability or sales. please answer the following questions:

1. What are some of the reasons this happens?
2. How can an organization promote customer loyalty?

Your initial post should be at least 150-300 words and should address all portions of the prompt. You will be expected to log in to post your original post and reply on two separate days of the week. Respond to at least one classmate's original post by due date in one of the following ways:

• Ask a probing question
• Expand on the classmate’s posting with additional insight and resources
• Offer polite disagreement or critique, supported with evidence

Answer 1

All organizations mainly concentrate on the organization profit.All the organization use the strategy that initially only to build the trust in the society they concentrate on high scores in satisfaction from the customer part.But later on they start to make changes in the organizational policies then never worry about the satisfaction level.Always there will be the fluctuations in the business it can give profit in peak or in running mode or in loss. So often the managers have the frustrations in maintaining the bridge between the satisfaction level and the organization profit.Giving full satisfaction to the customers may ruin the organization in loss.But to maintain the organization in the profit you also need the high level of satisfaction.There is always the frustration for maintaining these two.It is impossible to run organization in full maximum of profit along with the high level of satisfaction.In these one should be granted to gain another.This is the thought of the many managers struggling between these two.For example , if a hospital is conducting health camp or medical check up.In this situation either it can gain high satisfaction level or high profit. If it is high cost you will not get the clients , you planned it for the profit sake but there also you face the loss. Instead if you provide concession or offer in cost of the health check up either you can get profit or get the capital expense but you will not face loss. In another condition if you provide the health check up free of cost you get more clients it always gains high satisfaction from the customer but there you need to face some loss.The managers are accountable to the organization profit.So many of the managers consider only with high satisfaction can't get the profit.To gain high satisfaction the organization has to loss from its part.But in the planned phase it is controlled and by the strategy used it is gained again.It is done only by the well wise managers. So it is the struggle to maintain a balance between these two.The managers need to work wisely and need to use many strategies to maintain these.

The organization always attends to the client needs.It should address the client needs.Always give respect , obey their needs , Listren to them , Treat them respectfully, Maintain and promote the customer dignity.If these are followed the customer get satisfaction from the organization.It makes the customers to meet the organization for the next needs.Thus the organization gains customer loyalty.