Question

You have been assigned to develop a training program for newly hired first-line unit managers which covers such topics as company policies and procedures, handling customer complaints, and motivating sales personnel.  Which of the following is not recommended?

Create a training environment that allows for maximum learning.

Emphasize the learning principle of over-learning and retention.

Because of their lack of experience as supervisors, it would be inadvisable to consult them about their learning needs.

Depending on the competence of their managers, you may want to consider on-the-job training.

Use role playing and behavior modeling to help them learn how to deal with customer complaints and motivate others.

Answer 1

Answer :

Because if their lack of experience as a supervisors, it would be inadvisable to consult them about their learning needs.

This point is we should not recommend, because they will get experience by training.