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How can capital budgeting tools assist in evaluating a manager who is responsible for retaining customers...

How can capital budgeting tools assist in evaluating a manager who is responsible for retaining customers of a cellular telephone company?

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With the help of capital budgeting, we would be allocating a fixed capital to the manager’s department, depending on the risk and needs, then at the year end we can see how much profit in terms of customer retention was generated through the budget that was allocated to his department, and then can even measure his performance based on a previously set benchmark.

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