Question

Patient satisfaction survey scores on overall facility appearances have been a long-standing OFI for your HCO. Your leadership team has been addressing other priorities, but the process improvement committee is now ready to tackle the issue. Outline for senior leadership the steps it will take to implement an improvement program.

Answer 1

Quality improvement(QI) team will include clinical leadership, technical expertise day to day leadership and project sponsorship. The practice quality improvement plan should be practice level and the goals and outcomes should be SMART(specific, measurable, attainable, relevant and time-bound). It includes numeric targets. Effective  Process improvement can offer solutions. It helps to align the team to strategy and support initiatives for success. various legislations for teams to control risk and improve patient satisfaction and outcome. Making awareness to avoid harm can get attention on the standard service level. process mapping tools can help evaluate the current process. It helps to gain a better understanding of the care and evidence-based guidelines. Wellfunction QI team support affords the team with resources.
The role of leadership helps the team to stay on a clear path to reach the goal. Senior leadership role in promoting and developing the needs of customers. Senior leaders should create energy found leadership on the QI program, it should be the strong patient focus, the clear statement with organization mission, vision, values, short and long term expectations and commitment towards organizational goals.