A client overhears private information about a person she believes is her neighbor who has a...
A client overhears private information about a person she believes is her neighbor who has a past due account and makes a disparaging remark to her husband. Have students identify any mistakes the receptionist made. Does it make any difference that the client on the telephone does not know about the breach of confidentiality? Discuss how to prevent such a situation from happening again.
Homework Answers
Answer: According to HIPAA, there is violation of privacy if any personal as well as medical information has been leaked without the consent of the person. So, to provide better and improved version of privacy, it is necessary not to disclose any information to the other people. The receptionist should also keep in mind that there can be breaching of the information.
Whether the client knows about the breaching of data or not, it will always consider to be violation of privacy. These acts can be prevented as by providing confidentiality, making ourselves aware regarding the rules and regulations, we should be more careful while having conversation on phone.
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