Question

An air-conditioning repair department manager has compiled data on the primary reason for 41 service calls for the previous week, as shown in the table.

Job
Number
Problem/
Customer Type
Job
Number
Problem/
Customer Type
Job
Number
Problem/
Customer Type
301 F/R 315 F/C 329 O/C
302 O/R 316 O/C 330 N/R
303 N/C 317 W/C 331 N/R
304 N/R 318 N/R 332 W/R
305 W/C 319 O/C 333 O/R
306 N/R 320 F/R 334 O/C
307 F/R 321 F/R 335 N/R
308 N/C 322 O/R 336 W/R
309 W/R 323 F/R 337 O/C
310 N/R 324 N/C 338 O/R
311 N/R 325 F/R 339 F/R
312 F/C 326 O/R 340 N/R
313 N/R 327 W/C 341 O/C
314 W/C 328 O/C
Key: Problem type: Customer type:
N = Noisy C = Commercial customer
F = Equipment failure R = Residential customer
W = Runs warm
O = Odor

Problem 9-2 Part a

a. Using the data, prepare a check sheet for the problem types for each customer type.

(1) Residential customer type

Residential
Noisy
Failed
Odor
Warm
Totals


(2) Commercial customer type

Commercial
Noisy
Failed
Odor
Warm
Totals

b. Select a appropriate Pareto diagram for the Residential customers.

Multiple Choice

  • 7 4 3 Noisy Failed Odor WarmgraphicExpand image

  • 10 7 3 Noisy Failed Odor WarmgraphicExpand image

  • 15 7 3 2 Noisy Failed Odor WarmgraphicExpand image

7 4 3 Noisy Failed Odor Warm
10 7 3 Noisy Failed Odor Warm
15 7 3 2 Noisy Failed Odor Warm
0 0
Add a comment Improve this question Transcribed image text
Answer #1

a.

(1) Residential

Noisy = 10

Failed = 7

Odor = 5

Warm = 3

Total = 25

(2) Commercial

Noisy = 3

Failed = 2

Odor = 7

Warm = 4

Total = 16

b. The correct option for the Pareto Diagram would be option 2 based on the data for the residential type.

Add a comment
Know the answer?
Add Answer to:
An air-conditioning repair department manager has compiled data on the primary reason for 41 service calls...
Your Answer:

Post as a guest

Your Name:

What's your source?

Earn Coins

Coins can be redeemed for fabulous gifts.

Not the answer you're looking for? Ask your own homework help question. Our experts will answer your question WITHIN MINUTES for Free.
Similar Homework Help Questions
  • [The following information applies to the questions displayed below.] An air-conditioning repair department manager has compiled...

    [The following information applies to the questions displayed below.] An air-conditioning repair department manager has compiled data on the primary reason for 41 service calls for the previous week, as shown in the table. Job Number 301 302 303 304 305 306 307 308 309 310 311 312 313 314 Problem/ Customer Type N/C N/R N/R N/C F/R F/R N/C o/c F/R o/c w/c W/R N/R o/c Job Number 315 316 317 318 319 320 321 322 323 324 325...

  • Problem 9-2 The following information applies to the questions displayed below] An air-conditioning repair department manager...

    Problem 9-2 The following information applies to the questions displayed below] An air-conditioning repair department manager has compiled data on the primary reason for 41 service calls for the previous week, as shown in the table. Problem/ob Problem/Job Problem/ Number Customer Type Number Customer Type Number Customer Type 301 O/R WIC N/R 315 316 317 318 W/R W/R O/R F/R N/R O/C F/C N/R WIC N/R Wic O/R F/C O/R N/R O/R N/R W/R WiC F/R 330 303 304 305...

  • Required information [The following information applies to the questions displayed below.) An air-conditioning repair department manager...

    Required information [The following information applies to the questions displayed below.) An air-conditioning repair department manager has compiled data on the primary reason for 41 service calls for the previous week, as shown in the table. Job Problem/ Number Customer Type 301 F/c 302 F/R 303 o/C 304 o/c 305 W/C 306 W/R 307 o/R 308 N/R 309 F/C 310 N/R 311 o/c 312 F/R o/C W/C Job Problem/ Number Customer Type 315 N/C 316 N/R 317 N/R 318 N/C...

  • 34445 A service company, SUPER CLEAN, provides commercial and residential cleaning services. The company is currently...

    34445 A service company, SUPER CLEAN, provides commercial and residential cleaning services. The company is currently using a job costing system. Overhead are allocated based on the direct labour hours. A. Traditional Costing with plant wide method: Using traditional costing the company calculated the overhead cost based on 21 000 hours of activity: Activity cost pools Receptionist Office supplies Estimated cost $ 25,000 $ 3,000 $ 32,500 $ 37.500 $ 98,000 Depreciation tota Required - Part A: Calculate the overhead...

  • CALCULATOR PRINTER VERSION BACH Exercise 4-14 a1-a2, b (Video) Venus Creations sells window treatments (shades, blinds,...

    CALCULATOR PRINTER VERSION BACH Exercise 4-14 a1-a2, b (Video) Venus Creations sells window treatments (shades, blinds, and awnings) to both commercial and residential customers. The following information relates to its budgeted operations for the current year. Commercial Residential Revenues $300,000 5480,000 Direct materials costs $30,000 $50,000 Direct labor costs 100,000 300,000 Overhead costs 85,000 215,000 150.000 500.000 Operating income (loss) 585,000 ${20,000) The controller, Peggy Kingman, is concerned about the residential product line. She cannot understand why this line is...

  • A particular professor has noticed that the number of people, P, who complain about his attitude is dependent on the number of cups of coffee, n, he drinks. From eight days of tracking he compiled the following data:

    A particular professor has noticed that the number of people, P, who complain about his attitude is dependent on the number of cups of coffee, n, he drinks. From eight days of tracking he compiled the following data:People (P)1110967655Cups of coffee (n)11233445Unless otherwise stated, you can round values to two decimal places.a) Using regression to find a linear equation for P(n)P(n)P(n) =   b) Find the correlation coefficientrr = c) Does the correlation coefficient indicate a strong linear trend, a weak linear trend, or no linear trend?strong linear...

  • Hi it's python I imported a data which are so many words in txt and I arranged and reshaped with ...

    Hi it's python I imported a data which are so many words in txt and I arranged and reshaped with alphabetically both rows and columns I was successful with these steps but I am stuck with next step below is my code and screenshot import numpy as np import pandas as pd data=pd.read_csv("/Users/superman/Downloads/words_file2.txt",header=None) df_input=pd.DataFrame(data) df_output=pd.DataFrame(np.arange(676).reshape((26,26)), index = ['a','b','c','d','e','f','g','h','i','j','k','l','m','n','o','p','q','r','s','t','u','v','w','x','y','z'], columns = ['a','b','c','d','e','f','g','h','i','j','k','l','m','n','o','p','q','r','s','t','u','v','w','x','y','z']) df_output.index.name="Start" df_output.columns.name="End" df_output This below screen shot is what I have to find I have to find each word...

  • Company XYZ has 2 fixed price contracts for 2 different clients. The company has enough capacity...

    Company XYZ has 2 fixed price contracts for 2 different clients. The company has enough capacity for both contracts but is uncertain whether they will be profitable. Using the information below, a) calculate the activity-based costs and profits for each contract (this requires more than one step) and b) calculate the profit for each job using absorption costing, absorbing overheads using molding hours: Enter all answers in number format without commas, decimals, or dollar signs. Customer AAA BBB Component Type...

  • Chapter 5 Homework - Excel Search Bobby Simoni e Insert Formulas Data Review View Help Share...

    Chapter 5 Homework - Excel Search Bobby Simoni e Insert Formulas Data Review View Help Share Cabb Draw Page Layout -11 - AA E- OA- - General 2 Wrap Text Merge Center Insert Delete Format A7 O 4 BTU- $ -% Ideas Sensitiv Conditional Format as Cell Formatting Table Styles Styles Sort & Find a Filter Select Editing Font Alignment Number Cels Idees Sen. ✓ fo O P Q R S 8 с D H к M N You will...

  • Need this in C The starter code is long, if you know how to do it...

    Need this in C The starter code is long, if you know how to do it in other way please do. Do the best you can please. Here's the starter code: // ----------------------------------------------------------------------- // monsterdb.c // ----------------------------------------------------------------------- #include #include #include // ----------------------------------------------------------------------- // Some defines #define NAME_MAX 64 #define BUFFER_MAX 256 // ----------------------------------------------------------------------- // Structs typedef struct { char name[NAME_MAX]; int hp; int attackPower; int armor; } Character; typedef struct { int size; Character *list; } CharacterContainer; // ----------------------------------------------------------------------- //...

ADVERTISEMENT
Free Homework Help App
Download From Google Play
Scan Your Homework
to Get Instant Free Answers
Need Online Homework Help?
Ask a Question
Get Answers For Free
Most questions answered within 3 hours.
ADVERTISEMENT
ADVERTISEMENT
ADVERTISEMENT