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27. IS/IT should understand what the enterprise/business “wants” regarding IS/IT services. Name three (3) activities that...

27. IS/IT should understand what the enterprise/business “wants” regarding IS/IT services. Name three (3) activities that will facilitate IS/IT’s understanding of those “wants”.

28. IS/IT must have a firm grasp of planning its available resources in order to achieve its goals in support of enterprise goals. What are those four (4) key resources?

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Answer 27:

IS/IT should understand what the enterprise/business “wants” regarding IS/IT services. The three activities that will facilitate IS/IT’s understanding of those “wants” as below

  • IS/IT is compatible with customer processes: We can say that the IS/IT had understand the business requirements if it is able to manage and run the customer related processes like customer order, sale order, customer dispatches, customer receivable etc. The IS/IT should able to do the activities of customer related satisfactorily for the business.
  • IS/IT is compatible with plant operational processes: We can say that IS/IT had understood the business requirements if it is able to perform the plant level operations with the help of I.S./I.T. processes. The IS/IT proposed solutions should be able to execute plant level operations effectively.
  • IS/IT is compatible with supplier procurement processes: The third key activity is related to suppliers and the IS/IT processes should be compatible with respect to the supplier dealing and procurements so that we can say that IS/IT had understand the business requirements.

Answer 28:

IS/IT must have a firm grasp of planning its available resources in order to achieve its goals in support of enterprise goals. Those four key resources are as below

  • Information system/ technology: Information system is one of the key resources which is essential for carrying out the planning process for the business.
  • Hardwares (Laptops/computers etc): These are the equipment based resources which are needed for carrying out the planning process for the business.
  • Skilled People: These are the key resources which are running the whole information system in the organization for the planning process and other processes which are essential for the business.
  • Technology: The technology is the key resource which is needed for the whole system for carrying out the essential planning process for the business.
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