Question

CUSTOM CHIP, INC.--DISCUSSION QUESTIONS

 1. What are the key problems facing Frank?

 2. What are the pros and cons of Frank's managerial style? His conflict handling style

 3. What is the source of conflict among the different departments? How could it be resolved?

 4. What are the advantages and disadvantages of Custom Chip, Inc.'s organizational structure?

 5. What steps should Frank take to improve this situation?

Answer 1

1. Frank's ineffectiveness was largely due to people problems and consistent interruptions, unpredictable changes and complex problems, lack of prioritizing.
2. Franks conflict resolution style has opennes and genuineness and has good empathetic help for members however he has been micromanager and lacked imbibing collaboration between teams.
3. Different departments relied heavily on engineers and their non availability caused great problems. Various departments started passing in responsibilities to other departments which caused conflicting views and delayed production cycle.
4. Custom Chip has flatter organisation structure which faciltates easiwr decisions making and time to market. However over expansion and multiple product line leads to scattered teams across locations and thus collaboration between them is tedious task and downside.
5. Frank must eliminate cubicles and create open door culture and link collaboration to compensation for teamintegration and clearly define roles amd responsibilities of each set of enginners.