1. The following sign is on my bank’s drive through window – “Deposits after 4:00 will be processed on our next working day”. What type of processing system is being used for these after-hour deposits?
a) Batch processing b) Online transaction
2. Many of us remember the days when retail (groceries, for example) had cashiers that entered the price marked on an item as we went through the check-out line. Now the UPC code is simply scanned into the system. List two advantages of scanners vs. the older manual price entry.
3. We have all heard the phrase “best practices”. What two adjectives are used with the word “ways” when a company is trying to develop a business process following best practices.
4. Every business entity would like to have happy customers. That is always good for business. Customer Relationship Management (CRP) helps a company achieve that goal. List the 8 features of a CRM system.
5. List an item found in each of the manufacturing categories below.
a) Discrete manufacturing b) Process manufacturing
1. The following sign is on my bank’s drive through window – “Deposits after 4:00 will be processed on our next working day”. What type of processing system is being used for these after-hour deposits?
2. Many of us remember the days when retail (groceries, for example) had cashiers that entered the price marked on an item as we went through the check-out line. Now the UPC code is simply scanned into the system. List two advantages of scanners vs. the older manual price entry.
The old method could be subject to human error. For example, a cashier could enter the wrong price for a grocery item and the customer could get charged too much or too little. The UPC code makes it so that doesn’t have to happen anymore. Also, the UPC code enables cashiers to check customers out much more efficiently.
3. We have all heard the phrase “best practices”. According to your text, what two adjectives are used with the word “way” when a company is trying to develop a business process following best practices.
Efficient and effective
4. Every business entity would like to have happy customers. That is always good for business. Customer Relationship Management (CRP) helps a company achieve that goal. List the 8 features (from your text) of a CRM system.
Contact management, sales management, customer support, marketing automation, analysis, accessing by smartphones, import contact data, social networking
5. List an item found in each of the manufacturing categories below.
1. The following sign is on my bank’s drive through window – “Deposits after 4:00 will...
Cloud 9 - Continuing Case Sharon Gallagher and Josh Thomas have assessed the internal controls at Cloud 9 as being effective at an entity level. This means that, at a high level, the company demonstrates an environment where potential material misstatements are prevented or detected. Answer the following questions based on the information presented for Cloud 9 in the appendix to this text and the current and earlier chapters. You should also consider your answers to the case-study questions in...