Question

which phase of DMAIC does it belong to?

QUESTION 12 CTQ-tree could be developed to translate the need of the customer into key measurables metrics from the process perspective QUESTION 13 The divergent and convergent thinking approach should be used as part of this phase QUESTION 14 training and making sure the new methods and processes are consistently executed and institutionalized This phase should QUESTION 15 The approach to understand data through time, its distribution and their relationship is very useful at this particular stage QUESTION 16 C&E matrix and the C&E diagrams are made at this stage to organize the status quo of potential causes and key relationships

Answer 1

DMAIC: Define, Measure, Analyse, Improve, Control

12. Measure

13. Analyse

14. Improve

15. Analyse

16. Measure